Shipping Policy

For all orders placed via prepaid mode (Credit Card, Net Banking and Debit Card)  or Cash on delivery (COD) shall be serviced to you on the shipping address with us.

Time frame to process an order 

Your order will be shipped within 3 working days from the date of processing to your registered shipping address with us and the delivery of the order will be done within 3-10 days, depending upon the location.  We make every effort to process your order as quickly as possible. The shipments will be done through reputed Courier agencies only. If there is no courier service available in your area, we will ship your items via Government’s India Post or Speed post.

Delivery Charges

The shipping charge is specified separately for every product. For multiple products ordered the program adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

Non delivery of Package 

Incorrect Address: We recommend validating the shipping address before confirming the same on our website. We do not take responsibility if the delivery address provided is incorrect.  If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed. Please carefully check to make sure that you have entered current and correct address.

Address Format: If you supply a Post Office Box for your shipping address, most shipment partners might be unable to deliver your package. We will try to curb this problem prior to shipping by taking an alternate address from the customers. If the alternate address is not available the order shall not be processed and we will consider the order status as closed.

Failed Delivery Attempts: Our shipment partner shall make three attempts to deliver your package and post unsuccessful delivery after these attempts we will consider the order status as closed.

Refused by recipient: If the recipient was not informed about the delivery and did not expect any delivery or if the recipient refused to take an order for any personal reason. In that condition, we will consider the order status as closed.

Return Policy

Items purchased from sellers listed on www.hiralhealth.com  are returnable within the 10 days from delivery date, except those that are explicitly identified as not returnable. The return is processed only if:

• it is determined that the product was not damaged while in your possession;
• the product is not different from what was shipped to you;
• The product is returned in original condition (with brand /manufacturer’s box, MRP tag intact, user manual/inserts and outer carton.

For Process refunds, you can fill the form with the details of the bank account in Your Account section when you are returning an item.

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account.

Refund for Pay on Delivery Orders:

For Pay/Cash on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)).

Note: Refunds cannot be processed to third-party accounts. The name on your Hiral Health account should match with the name of the bank account holder.